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Samsung Galaxy S7 Audio Noise Problem

th

April 1, 2016, 14:10(EDT) By Eric (a.k.a. TweakHound)

thPlease excuse this self serving post. This post is to document my audio issues with my new phone.

My new Samsung Galaxy S7 has a severe issue with audio out via the headphone jack.
Below are some examples.
The phone is hooked to my vehicle’s radio via the headphone jack.
It IS NOT a hardware issue on my end as this setup works/worked with both my old Droid X and Droid Razr Maxx HD.

Please pardon the low volume. I just used my old Droid Razr Maxx HD to record the audio.

Here is where the noise/hiss is constant. The first part is music playing, the second is the phone making a call:
https://www.tweakhound.com/wp-content/uploads/2016/04/samsung_s7_audionoise_constant.mp3
 
Here is where the noise/hiss comes and goes:
https://www.tweakhound.com/wp-content/uploads/2016/04/samsung_s7_audionoise_variable.mp3
 
Now, I did find a “fix” for this problem.
Go to Settings > Sounds and vibration > Sound quality and effects > toggle UHQ upscaler to On.
(This setting is only adjustable when headphone jack is being used.
The problem is this “fix” does not stick. I sometimes have to toggle the setting off/on even though it shows as “On”.
s7_noise_fix_1

 

Since this “fix” sometimes is, I believe this to be a software issue. It is my hope they actually fix it.
If anyone knows how to reach Samsung’s Android team please let me know.

-END-

Tagged With: Android

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Comments

  1. Kelly says

    April 1, 2016, 15:05(EDT) at 15:05

    you might start here… http://www.samsung.com/us/explore/galaxy-s7-features-and-specs/

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