Their dorky company names and their cute little cars give off an air of friendly, helpful competence. But do the people who make computer house calls actually know what they’re doing? As Erica Johnson’s hidden-camera investigation reveals, most of the time the answer is “no.”
With the help of experts from Humber College Institute, we modified a computer to simulate a common hardware failure. Then we called in the nerds. The result? Only three of the ten technicians who saw our machine managed to correctly diagnose the problem.
There are so many things I could say but I think the 70% failure rate speaks for itself.
Watch the video here.